No. Bromley Talking Therapies is an NHS service, although you need to either live in Bromley or be registered with a Bromley GP to access the service.
We keep all information confidential. We will usually tell your GP that you are receiving our services (not the detail of what we discuss), but you can tell us not to if you wish.
The only exception to confidentiality would be if we thought you were at risk of harming yourself or somebody else.
If you would like more information about our privacy and data protection policies, it can be found here.
We have a number of therapists who speak languages other than English, who we can sometimes match you with. If we cannot do this, we will arrange to use an interpreter.
We offer written materials in a number of different languages.
Please let us know in advance if you have any mobility problems which could cause difficulties in keeping your appointment. We will try to make arrangements to accommodate you.
We’re a busy, yet flexible service and try to accommodate your needs as much as possible.
Our appointments are mostly Monday–Friday between 9am and 5pm. We have a small number of appointments outside these times, but they usually involve a longer waiting time.
Our digital programme, SilverCloud, can be accessed 24/7.
Currently most of the treatments we provide are offered by telephone or video, but we also have clinics across the Bromley borough.
We can use phone, text, email and letter to contact you. Please let us know if you have any preference or specific communication needs when we first speak with you.
We’ll also make a note on our system if we’re allowed to leave messages for you on your phone and/or send letters to your home address. This is to ensure confidentiality.
We cannot take referrals from relatives due to confidentiality. We find therapy works best if the individual feels ready to seek help themselves. We suggest you show your relative this website so they can see what’s available, and if you’re concerned you can encourage them to see a GP.
